Compliance status
OPM is committed to making its online services accessible to all.
We have a national and global user base and are dedicated to
continuously improving accessibility of our services with a focus on the
anti-discrimination requirements of the Equal Opportunities Act
(Persons with Disability) of 2000 (EOA).
Compliance Process
The OPM website is designed to work with Internet Explorer 11
(using the latest version of Silverlight) and the most recent two
versions of Firefox and Chrome browsers.
As part of this effort, OPM adheres to accessibility standard
EN310549 and WCAG2.0 guidelines. Our online resources and products are
evaluated both manually and programmatically for conformance to WCAG 2.0
Level AA guidelines. The OPM website in particular is designed to work
well and be accessible when being accessed with suitably updated
hardware and software products.
Further recognizing that adherence to standards and guidelines,
cannot on its own ensure that a product is accessible, OPM also carries
out usability evaluations in collaboration with persons with disability,
so as to gather necessary feedback. We also strive to implement
accessibility for information channels that are provided via third party
platforms wherever possible.
Accessibility Measures
The OPM website does not make use of font, magnification and colour
modification widgets. This is because we believe that this
functionality is already integrated in most web browsers or is available
via different add-ons and plugins which different users are free to
customise to their needs. As a result these arbitrary user
customisations are available for most websites, not only that of the
Ministry. In order to allow for this level of customisation, we seek to
maximise compatibility with these user modifications.
As part of and in addition to the above mentioned guidelines, the OPM website implements the following accessibility features:
- Maintain a consistent HTML Heading hierarchy and information layout across different web pages.
- Information content is organised into HTML lists wherever applicable.
- Deployed a link focus highlighting script in order to provide visual cues for exclusive keyboard users.
- Add image title, alt tag and caption wherever this information is relevant and useful.
- Maximise colour contrast for text where applicable.
- Actual link text is descriptive enough to inform user where the link points to.
- Implement all external links so that they open into new browser tabs.
Inaccessible Content
OPM is not aware of specific inaccessible content or accessibility
issues on its website. If you identify such content, kindly let us know
via the contact details provided below. Should such an instance arise
OPM’s goal is to create an Accessibility Remediation Roadmap (ARR). The
ARR describes the steps needed to help identify an accessibility issue
and bring the product into compliance with the EOA, including the
anticipated schedule for completion of this goal. If you identify such
content, kindly let us know via the contact details provided below.
Feedback and Contact Details
Inevitably, we won’t always get it right, the more services and
resources we place online, the more likely it may be to miss some
problems but we remain committed to addressing any access issues
promptly. And that is where we would like your help. If you experience
any difficulties in accessing our website, or have trouble using any
aspect of the website, we would like you to let us know.
You may contact OPM here:
Enforcement Procedure
The Malta Communications Authority (MCA) is the entity responsible
for implementing Directive (EU) 2016/2102 of the European Parliament and
of the Council of 26 October 2016 on the accessibility of the websites
and mobile applications of public sector bodies. In case your ICT
accessibility related query is not addressed within the time frames
established within the ARR or you wish to lodge a formal complaint, you
can do so by contacting the MCA on 21336840 or by filling the online
complaint form at
https://mca.org.mt/consumer/forms/complaints.