Navigate Up
Sign In

Patient Charter


From: Ministry for Energy and Health - (Health)​
​Published on: ​11 April 2016
Running till: ​11 June 2016
​Last Updated: ​13 June 2016
1.        Background
Health and healthcare are a priority for each and every one of us.  Prevention of ill health as well as timely and appropriate care when we need it are high on our agenda.  Being aware of our rights and responsibilities as patients is therefore essential. This Patient Charter, the first of its kind in Malta, is designed to do just that. The Charter addresses the manner in which the health care service is to be provided, the level of quality expected and the time by when care should be provided in relation to the acuity of a patient’s condition.
It is structured around the following 8 principles that form the foundation for a safe    equitable healthcare service delivery:
1.                   Health Protection
2.                   Access
3.                   Information
4.                   Participation & Informed Consent
5.                   Privacy and Confidentiality
6.                   Dignity and Respect
7.                   Safe healthcare 
8.                   Comments and Complaints
This document is being presented as a basis for consultation. All stakeholders are invited to actively participate in the discussion.
2.        Documents
3.        Submission of input
 Submissions were sent in through the following channels:
By filling the online form.
By post:         Patient Charter
                     The Director   Healthcare Standards
Superintendence of Public Health
Healthcare Standards Directorate
St Luke's Hospital OPD Level 1
St Luke's Square
We thank you for your input.


Data Protection Statement Data Protection Act (Chapter 440)
The Data Protection Act, 2001 regulates the processing of personal data whether held electronically or in manual form. The Ministry for Social Dialogue, Consumer Affairs and Civil Liberties collects only information which is necessary for it to perform its intended functions and is set to fully comply with the Data Protection Principles as set out in the Act.  Verification of the ID number provided will take place as deemed necessary. All personal data provided will be processed according to the Data Protection Act (Cap 440).
In addition, please be aware of:
·         Disclosure under the Freedom of Information Act (Chapter 496)
As we are a public authority all documents we hold, including documents related to this public consultation process, may be released following a request to us under the Freedom of Information Act (Chap. 496), unless such request may be subject of an exemption arising from the same Act.

​​Click on the 'Online Consultation' logo to go to the Public Consultations platform.


Top Section Banner.jpg

PR162609 - Stqarrija dwar it-tnedija tal-ewwel ‘Patient Charter’ f’Malta [21.11.2016]


PR162637 - Kura b’dinjità (24.11.2016)