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Quality of Service Parameters to be Measured by Internet Access Service Providers and Publicly Available Interpersonal Communications Providers


From: Ministry for the Economy and Industry
(Malta Communications Authority)
​Published on: ​14 December 2020
Running till: ​8 February 2021
​Last Updated: ​14 December 2020
1.        Background

In accordance with the European Electronic Communications Code, the Malta Communications Authority (‘MCA’) will be responsible to monitor and collect systematic information about the quality of the services offered by providers of internet access services and of publicly available interpersonal communications services.  In anticipation of the transposition of these requirements into national legislation, the MCA is embarking on a consultative process to determine a minimum set of quality of service (hereafter ‘QoS’) parameters to be measured by providers.  This consultative document proposes the methodologies that should be adopted by providers when measuring the performance of these QoS parameters and also proposes requirements regarding the content, form and manner in which the QoS performance results are to be published by providers.

By means of this consultative process, the MCA is encouraging interested parties to contribute by providing feedback to the proposals being set out by the MCA to establish a common framework on the measurement of QoS parameters within the industry.

2.        Documents
3.        Submission of input
All responses should be addressed to the Chief Executive Officer and submitted to the Authority electronically on by not later than the 8th of February 2021.​
We thank you in advance for your input.
Please be informed that submissions will be published on the webpage of this consultation at the end of the scoping phase. The lead Ministry has sole discretion upon the publication of comments.
Received contributions, together with the identity of the contributor, will be published on the Internet, unless the contributor objects to the publication of his/her personal data on the grounds that such publication would harm his/her legitimate interests. In this case the contribution may be published in anonymous form. Otherwise the contribution will not be published nor will, in principle, its content be taken into account.  Any objections concerning the publication of personal data should be sent to the service responsible for the consultation on the following email address:
Data Protection Statement the General Data Protection Regulation and the Data Protection Act (Chapter 586)

The General Data Protection Regulation and the Data Protection Act Chapter 586 regulate the processing of personal data whether held electronically or in manual form. The Ministry for European Affairs and Equality collects only information which is necessary for it to perform its intended functions and is set to fully comply with the Data Protection Principles as set out in the Data Protection Legislation.  Verification of the ID number provided will take place as deemed necessary. All personal data provided will be processed according to the General Data Protection Regulation and the Data Protection Act (Cap 586).
In addition, please be aware of:
·         Disclosure under the Freedom of Information Act (Chapter 496)
As we are a public authority all documents we hold, including documents related to this public consultation process, may be released following a request to us under the Freedom of Information Act (Chap. 496), unless such request may be subject of an exemption arising from the same Act.


Click on the 'Online Consultation' logo to go to the Public Consultations main page.

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