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An Act to amend the Consumer Affairs Act, Cap. 378 and other Laws, and to make ancillary and consequential provisions thereto


From: Ministry for Tourism and Consumer Protection
(Office for Consumer Affairs within the Malta Competition and Consumer Affairs Authority)

​Published: 22 April 2020
Running till: ​12 May 2020
​Last Updated: ​19 June 2020

Consultation Outcome: Final Report

Public Consultation outcome report.pdfPublic Consultation outcome report.pdf

Original Consultation​

1.        Background​

​The purpose of the proposed Bill is to make the necessary amendments in the Consumer Affairs Act in order to: 

      implement Regulation (EU) 2017/2394 of the European Parliament and of the Council of 12 December 2017 (hereinafter referred to as the EU Regulation); and

      make ancillary and consequential provisions thereto.

​Article 42 of the EU Regulation establishes that the Regulation “shall be binding in its entirety and directly applicable in all Member States.” 

This regulation repeals Regulation (EC) No 2006/2004, which regulation already provides for harmonised rules and procedures to facilitate cooperation between the national authorities that are responsible for the enforcement of cross-border consumer protection laws however more rapid, agile and consistent enforcement of consumer rules was deemed necessary and new measures have been introduced in Regulation 2017/2394 to address, in a more effective manner, enforcement in cases of cross-border infringements, including infringements in the digital environment.

The EU Regulation lays down the conditions under which national authorities responsible for the enforcement of consumer protection laws, cooperate and coordinate actions with each other and with the Commission, in order to enforce compliance with those laws and to ensure the smooth functioning of the internal market, and in order to enhance the protection of consumers’ economic interests.

To implement the EU Regulation, the proposed Bill provides amendments to:

v  the Consumer Affairs Act (Cap. 378), that include:

      the introduction of commitments procedure instead of the present reference to undertakings.  This aligns the terminology with the enforcement powers in sub-articles 4(b) and (c) of Article 9 of the EU Regulation. The judicial process linked to commitments is also introduced by means of these amendments, which process establishes that:

Ø  at any stage of an investigation or any stage of judicial proceedings, the Director General (Consumer Affairs) may seek to obtain or to accept commitments from the person concerned to cease the alleged infringement within the time limit set by the Director General, including also on the initiative of the person concerned, additional remedial commitments for the benefit of consumers that have been affected by the alleged infringement;

Ø  the Director General together with the person concerned, shall have the right to demand that the investigation or the judicial proceedings, as the case may be, are terminated by means of this procedure which includes the imposition of a penalty by the Civil Court (Commercial Section);

Ø  the Director General shall reward the person concerned for the commitments, by reducing between ten to thirty-five percent the amount of the penalty requested to be imposed by the Civil Court (Commercial Section);

Ø  the commitments submissions which are to be included in the joint application, shall contain a voluntary statement by the person concerned, that is to include, among other information, his waiver of his right to appeal or challenge in any way the commitments procedure and or the judgement of the Civil Court (Commercial Section) including the penalty;

Ø  the termination of the investigation or of the judicial proceedings as the case may be, shall be granted by virtue of a judgement delivered by the Civil Court (Commercial Section);

Ø  the Civil Court (Commercial Section) shall reopen the proceedings upon a sworn application by the Director General only where:

-      there has been a material change in any of the facts on which the judgment was based; or

-          the person concerned acted contrary to its commitments; or

-    the judgment was based on incomplete, incorrect, or misleading information provided by the concerned person;

      the additions in the requests that the Director General (Consumer Affairs) may include in the sworn application, when judicial proceedings are filed following a prima facie finding of infringement, namely requests: (i) to remove content or to restrict access to an online interface or to order the explicit display of a warning to consumers when they access an online interface; (ii) to order a hosting service provider to remove, disable or restrict access to an online interface; or (iii) to order domain registries or registrars to delete a fully qualified domain name and to allow the competent authority concerned to register it;” with regard to the enforcement powers in sub-article 4(g) of Article 9 of the EU Regulation;

      the addition of new orders that may be issued by the Civil Court (Commercial Section) that basically reflect the same new above-mentioned requests;

     the introduction of the Director General’s new obligation to publish the decisions delivered by the Civil Court (Commercial Section) on the website of the Malta Competition and Consumer Affairs Authority relative to sub-article 7 of Article 9 of the EU Regulation; and

     the updating of the Director Generals power of entry of inspection, including the addition of the power to purchase goods or services as test purchases, where necessary, under a cover identity and the updating of the power to obtain information with regard to the investigation powers in sub-article 3 of Article 9 of the EU Regulation;

v  the Malta Competition and Consumer Affairs Authority Act (Cap. 510) that include:

    the amendment of the provision relative to the identification and protection of confidential information to ensure that both the the addressee of an invitation by the Director General to engage in commitments discussions under article 12A of the Consumer Affairs Act“ and “any person including a qualified entity making a reasonable allegation in writing according to article 12(1) of the Consumer Affairs Act.” are included in the list relative to article 29;

      the update of the transitory provision relative to the Consumer Affairs Act in view of the replacement of the undertaking process by the new commitments procedure; and

      the amendment of the Third Schedule to the Consumer Affairs Act that is related to article 18 thereof, and that contains the list of EU Legislative Acts for the purpose of which the Office for Consumer Affairs is the National Competent Authority.

v  In addition to the above, the following additional amendments are being proposed:

•   In the Consumer Affairs Act:

Ø  the update of the procedure relative to an application by the Director General (Consumer Affairs) for the issue by the Civil Court (Commercial Section) of interim measures, that may be filed also at any stage of the judicial proceedings in addition to during any stage of the investigation process, to serve as a means, if acceded to by the Civil Court (Commercial Section) so that the person concerned remedies the situation in cases of urgency due to the risk of immediate and serious harm to the collective interests of consumers, even during the judicial process; and

Ø  the increase of the value of the claims that may be filed before the Consumer Claims Tribunal from 3500 to 5000. This increase is necessary so that it is aligned to the one relative to the Small Claims Tribunal;

• In the Consumer Claims Tribunal Rules (S.L.378.01) consequential amendments have been introduced in connection with the increase in the value of the claims, as well as updates in the fees payable with regard to the filing of such claims in the Registry of the Consumer Claims Tribunal.

• In the Credit Agreements for Consumers relating to Immovable Residential Property Regulations (S.L.378.10), the European Banking Authority Guidelines on the Requirements regarding Arrears and Foreclosure (EBA/GL/2015/12) have been included.

•  In the Code of Organization and Civil Procedure (Cap. 12) the fees payable to the Registry of the Superior Courts of Malta with regard to the judicial acts filed by the Director General (Consumer Affairs) during the judicial proceedings before the Civil Court (Commercial Section) has been amended.​

Please be informed that submissions will be published on the webpage of this consultation at the end of the scoping phase. The lead Ministry has sole discretion upon the publication of comments.

Received contributions, together with the identity of the contributor, will be published on the Internet, unless the contributor objects to the publication of his/her personal data on the grounds that such publication would harm his/her legitimate interests. In this case the contribution may be published in anonymous form. Otherwise the contribution will not be published nor will, in principle, its content be taken into account.  Any objections concerning the publication of personal data should be sent to the service responsible for the consultation on the following email address:

Data Protection Statement the General Data Protection Regulation and the Data Protection Act (Chapter 586)

The General Data Protection Regulation and the Data Protection Act Chapter 586 regulate the processing of personal data whether held electronically or in manual form. The Ministry for European Affairs and Equality collects only information which is necessary for it to perform its intended functions and is set to fully comply with the Data Protection Principles as set out in the Data Protection Legislation.  Verification of the ID number provided will take place as deemed necessary. All personal data provided will be processed according to the General Data Protection Regulation and the Data Protection Act (Cap 586).


In addition, please be aware of:
·         Disclosure under the Freedom of Information Act (Chapter 496)
As we are a public authority all documents we hold, including documents related to this public consultation process, may be released following a request to us under the Freedom of Information Act (Chap. 496), unless such request may be subject of an exemption arising from the same Act.​

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